Refund and Returns Policy
Fantasyshops Adult Sex Toy Affiliate Network
Returns, Refunds & Exchanges
At FantasyShops.ca we strive to depict products as accurately as possible with information provided by manufacturers. While we are not able to offer a satisfaction guarantee, our customer care team is always available to assist with any product questions you may have. We understand that in some instances, a return is necessary. Please refer to the return policy guidelines that are reflected below.
If you are not satisfied with your online purchase and believe your item/order is eligible for return, please reach out to customer@fantasyShops.ca to request a Return Authorization statement. Returned items will not be accepted without a Return Authorization and will be shipped back to the purchaser, at their customer’s expense.
The return policy referenced applies to orders placed on FantasyShops.ca only. All retail returns and exchanges must be done so at the original store of purchase.
Refunds and Returns Policy
Refund Policy:
Refunds for non-quality issues will be processed within 7 days.
Refunds for quality issues will be processed within 30 days.
The refund service is valid for one year from the date of parcel receipt.
About return shipping cost:
Fantasyshops.ca will pay the return shipping cost if the product has any quality issues that are not caused by the customer. Otherwise, the return shipping cost should be covered by the customer.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at customer@fantasyshops.ca to get the accurate return address.
We are not responsible for any additional shipping charges for unconfirmed return addresses.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customer@fantasyshops.ca.
For quality related issues:
0-30 days after the date of purchase: We offer a 30-day money-back guarantee for quality related issues. For ANY quality issues, upon the return of your intact and undamaged fantasyshops.ca product with its original package, you will receive a full refund, and the return shipping cost will be covered by us.(Tax refund is not included for international shipment outside of US.)
31 days – 6 months: We will provide a NEW ITEM OR FULL REFUND. Return shipping cost will be covered by us. Reminder: Be sure to use your product as directed.
6 months – 12 months: We will provide a NEW ITEM with PARTIAL FEE OR PARTIAL REFUND. Return shipping cost will be covered by us. Reminder: Be sure to use your product as directed.
Lifetime tech support: We provide permanent technical support for those products that have exceeded the warranty.
For Non-quality related issues:
0-7 days after the date of purchase: 7-day money-back guarantee for non-quality related issues. Just return your intact and undamaged Fantasyshops.ca product package by paying return postage yourself, then you will receive a full item refund for any reason. (Tax refund is not included for international shipment outside of US.)
8 days – 12 months: Return for replacement or refund are not supported.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer@fantasyshops.ca.
Limitation:
Our returns and exchange service is limited to all purchases made from our official website fantasyshops.ca, If you purchased through a retailer, please contact them directly. (Unauthorized reselling of Fantasyshops.ca products is prohibited.)
Warranty-related shipping costs are only covered in the US. If outside the US, you can either return the item and pay the return shipping cost, or receive a 50% refund of the item’s purchase price if not returning the item.
